OzHosting is continuing to field success around providing small businesses with managed email services via their Managed Exchange offering. Recently one of our small business customers, Coastal Solarwise, had this to say about how they are taking advantage of OzHosting’s managed email service:

"Our company has been using OzHosting as our hosted exchange server provider for many months . The reliability of the service is second to none, we have in fact had no down time whatsoever since we started with them. We found the OzHosting staff friendly and informative and quick to reply to any queries we may have. We also liked the ability to be able to create, amend and monitor our email accounts using an easy to use menu system which could also be used to order new users and upgrades’. I certainly would recommend OzHosting as a hosting provider,  a cost effective, hassle free solution to our hosting needs".

This is another great example of how OzHosting is helping small to medium businesses reduce the cost and remove the concerns associated with managing their IT needs. 

In this newsletter consider our Christmas offer providing access to discounts across our domain,shared web hosting & Hosted Exchange services. This offer could be a great opportunity to launch your business online and start communicating with your customers on the Internet. Talk with our OzHosting sales staff to understand how you can combine our services to include Exchange email with your shared web hosting and domain services. To find out more call 1300 467 843 or  Click here

Customer Service Update
By Frank Boffa – Customer Service Manager

Customer Satisfaction Survey shows BlueCentral & Ozhosting delivers a Customer Satisfaction level of 7 and a *Netpromoter score of 6.6

The 2nd Quarter of FY2010 and an independent customer satisfaction survey was conducted externally. It was collected from 150 unique interviews.  The questions centred around a number of critical success ratings, ranging from the speed of response of the support request, the technical competence and professionalism of our engineers and understanding of your situation.   We recorded a customer satisfaction level of 7 and our aim for the next quarter is 8.5.

Clients are reasonably satisfied with the level of customer service provided to them with 6.6 out of 10 stating they would recommend BlueCentral Hosting & Mobility Services and OZhosting On line Services. This important question centre’s around a loyalty metric known as the * Netpromoter Score.

One of our greatest assets is our Customer Service Team, and we are dedicated to their development and see this as our commitment to serve you.  We want to keep our people ahead of industry developments and changes and encourage an environment that provides success and development for all our staff.

Priority One Support – Enabling Business Success is our commitment to delivering an exceptional experience and this is through every individual taking the ownership of the call, communicating a proactive response to meet your business needs.  In other words Enabling Business Success, for you.  It is more than just doing the job but going beyond the norm, not treating you just like another call in the 'call centre'

We recognise that providing consistent high quality service is the key to yours and our success.  We are listening to your expectations and the best way is through an independent survey which focuses on various aspects of our service.

We have incorporated the feedback from these surveys into initiatives within the BlueCentral & Ozhosting strategy to differentiate us from our competitors. These Surveys will continue on a quarterly basis and will enable us to build our customer satisfaction level to ensure our most important asset, our Customers, are satisfied with our service.

What our Customers are saying 

The Survey revealed our customers are very happy and they provided positive constructive comments on our Service. Here are some of the comments:

	I had an issue and contacted Daniel and he fixed it immediately. I was extremely impressed.
	My satisfaction levels have definitely moved up the scale of late. We initially moved to another provider but have come back to BlueCentral so that says something. All areas have been good and all of my queries have been sorted out pretty well and I'm happy with how things are going
	*Net Promoter® is both a loyalty metric and a discipline for using customer feedback to fuel growth in business.   The Net Promoter Score, or NPS®, is a straightforward metric that holds companies and employees accountable for how they treat customers. It has gained popularity thanks to its simplicity and its linkage to profitable growth. Employees at all levels of the organization understand it, opening the door to customer- centric change and improved performance.

Technology Update
By Ross Dour - CTO

The OzHosting.com Technology team has been diligently working through further improvements to our new hosting platform.

Most recently, a new series of promotional plans have been released that coincide with our ability to provide high-grade hosting offerings. This has been released as a precursor to the larger offerings being constructed for our reseller program which will be released early next year. In releasing this program it is expected that clients can engage with us easily to on-sell our full suite of services.

New product releases are slated for early next year and the team is working hard to construct the offerings and deploy the new products. Included in these releases are Blackberry for wireless connectivity to our Hosted Exchange email platform and to further compliment this will be our email archiving offering that will allow us to make remote archiving possible for any clients using the Hosted Exchange platform.

Finally, a significant number of hotfixes and upgrades will be taking place for the platform as a whole continually by the team over the coming months in order to improve the quality and reliability of all services in the platform. With invaluable feedback from our customers, we have determined an appropriate strategy with our key vendors to address this feedback and improve the overall quality of services.

Meet the Team
By Marcia Gallo – Human Resources Manager

Nicholas has over 15 years experience in the IT sector and brings a wealth of experience in understanding the technology needs of both small businesses and large enterprises. He initially started his career as a network administrator and after becoming a qualified Microsoft Certified Systems Engineer, he worked for one of America’s largest marketing companies as a database consultant. He moved from the UK to Australia over 6 years ago to work as a Technical Project Manager for a global software vendor to the publishing industry and then moved client side where he spent nearly 3 years managing the implementation of large scale IT projects at Sensis.

More recently, he worked for a Macquarie Bank funded start up in the Climate Change space and was responsible for developing a number of on-line applications to enable both consumers and large organizations to measure and offset their carbon footprint.

He is passionate about the environment and believes that organisations can make a real impact on climate change through the use of new technologies and operating more efficiently. The market shift towards shared infrastructure and virtualized dedicated environments is a great example of how organisations can not only contribute to the fight against climate change but also save money!