Customer Satisfaction Survey shows OzHosting.com delivers a Netpromoter ® score of 7.97 with our goal being 8 and above - 3rd Quarter 2010 Survey
We are committed to providing superior customer service & support; our Priority One Support – Enabling Business Success™ model is what makes us distinct from our competitors
Our Priority One Support™ DNA
Together with our service improvement initiatives, we see employee commitment, retention and productivity as core inputs into customer satisfaction and customer loyalty.
One of our greatest assets is our Customer Service Team, and we are dedicated to their development and see this as our commitment to serve you. We want to keep our people ahead of industry developments, changes and encourage an environment that provides success and development for all our staff.
We recognise that providing consistent high quality service is the key to yours and our success.
We are listening to your expectations and the best way is through an independent survey which focuses on various aspects of our service. We conduct these survey’s every Quarter, employees at all levels of the organization understand it, opening the door to customer - centric change and improved performance. If we score below our goal of 8, an executive will discuss directly with each participant on how we can improve to ensure we do enable your business success.
What our Customers are saying:
The survey revealed our customers are very happy and they provided positive constructive comments on our service.
"I had an issue and contacted Daniel and he fixed it immediately. I was extremely impressed. "
"My satisfaction levels have definitely moved up the scale of late. We initially moved to another provider but have come back to BlueCentral so that says something."
"All areas have been good and all of my queries have been sorted out pretty well and I'm happy with how things are going."
Net Promoter® is both a loyalty metric and a discipline for using customer feedback to fuel growth in business. The Net Promoter Score, or NPS®, is a straightforward metric that holds companies and employees accountable for how they treat customers. It has gained popularity thanks to its simplicity and its linkage to profitable growth.