OZ-KBA-1011: Configuring an Apple iPhone to connect to a Managed Exchange Account

This KB will explain:

• Find your Account Details
• Setup a Connection to your Managed Exchange from your iPhone

Article

Finding your Account Details

1.    Navigate to https://my.ozhosting.com
2.    Login and Select Hosting
 
3.    Select Exchange
 
4.    Select Mailboxes
 
5.    Select the Mailbox that you need the details for
 
6.    In the Service User box you will find the following:
 
a.    Display Name – This is the name that is displayed in your recipients Inbox when you send an email via the Webmail Interface.
b.    Login – This is both your username and email address for this account
c.    Password – Hidden at first, you can click the Show Password button to view it.
d.    Enabled – This indicates if the mailbox is currently enabled or not. If not enabled you will not be able to login or receive email on this address.
7.    In the General box you will need the Windows Domain\user name details. This is your Domain Login information

On your iPhone or iPod Touch

1.    To add an Exchange account to your iPhone or iPod touch, tap Settings, then Mail, Contacts, Calendars, then Add Account, then Microsoft Exchange. Note, you can configure only one Exchange account per device.

2.    On the next screen, enter your complete email address, username (which is also your email address), password, and a description (which may be anything you like). Leave the domain field blank.
 
3.    Your iPhone (or iPod touch) will now try to locate your Exchange server using Microsoft's Autodiscovery service. This will not work and the screen below is shown. Enter outlook.ozhosting.com in the Server field.
 
4.    Choose which type(s) of data you would like to synchronize: Mail, Contacts, and Calendars. Note that by default, only 3 days' worth of email is synchronized. To synchronize more, go into Settings, then Mail, Contacts, Calendars, select your Exchange account, and tap on Mail days to sync.
Note that after configuring an Exchange ActiveSync account, all existing contact and calendar information on the iPhone or iPod touch is overwritten, unless you choose not to synchronise them. Additionally, iTunes no longer syncs contacts and calendars with your desktop computer.
 

These instructions are from the apple.com website and may change with new iPhone software updates.
For further information or setup instructions please consult the manufacturer’s website.